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Learning & Development Manager more...
Location:Boston, MA
Company:Macmillan Learning
First posted:June 01, 2017
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Macmillan Learning is a part of the family-owned Holtzbrinck group of companies and is one of the leading educational technology companies. Through deep partnership with the world's best researchers, educators, administrators, and developers, we facilitate teaching and learning opportunities that spark student engagement and improve outcomes. We provide educators with tailored solutions designed to inspire student curiosity and measure progress. Macmillan Learning is comprised of renowned brands including Bedford/St. Martins, W.H. Freeman, Worth Publishers, Sapling Learning, SkyFactor, Intellus Learning, Late Nite Labs, and Hayden-McNeil. We are an Equal Opportunity Employer committed to reflecting a broad representation of differences -- race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, age, family status, economic background and status, geographical background and status, and perspective-- in our workplace. The successful candidate for this position will become an employee of Bedford Freeman & Worth Publishing Group, LLC ("BFW"), d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education's guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources.

Requirements
Macmillan Learning is currently seeking Learning & Development Manager. This individual will be responsible for building and developing Macmillan Higher Education's educational development strategies and training programs that align with the company's goals and objectives, with a primary focus on CRM and (please use the apply button below). This individual will design, implement (train), measure, and evaluate various learning opportunities for the different business units-sales, marketing, editorial, and finance teams-associated with CRM and other digital marketing solutions platforms. The Learning & Development Manager will also be responsible for evaluating and reporting on the adoption of systems and the integration of CRM within core business units.

Major Responsibilities:

  • Create, customize, and deliver training modules and sessions for the sales and marketing organization on best practices for utilizing CRM features, functionalities and implementing key processes-both on campus and remotely
  • Assist with planning and executing online and in-person training events for the sales force, marketing, and editorial teams
  • Oversee the creation and execution of a communication plan to provide transparency into training initiatives and their effectiveness
  • Conduct annual audit, data collection, and executive summary on the effectiveness of training programs from events, the field, and campus and recommend improvements
  • Develop and implement a formal CRM curriculum, certification, and evaluation program customized by user role and proficiency in CRM
  • Create, curate, and regularly update a (please use the apply button below) knowledge base - support articles, training FAQs, interactive guidance, known issues, onsite and webinar training--for sales, marketing, and editorial on how to leverage customer data, tools, business skills and strategies to market and manage our customer relationships more effectively.
  • Conduct annual audit, data collection, and executive summary on the State of CRM compliance
  • Work with the customer engagement, sales, and marketing to identify and prioritize business requirements for development, integrations, and enhancements to (please use the apply button below)
  • Manage end-user documentation and communication for Salesforce releases

    Required Skills / Knowledge:

  • Strong curriculum development background, project leadership/management, communication and collaboration skills
  • Workplace learning and performance professional with advanced knowledge of adult learning theory and strategies, instructional design and training delivery via different media formats (CBT, ILT, Webinars, E-Learning)
  • Extraordinary verbal/written communication skills; excellent presentation and facilitation skills.
  • Proficiency in WebEx, Microsoft Office, and survey engine
  • Creative and strategic thinker

    Experience Needed:

  • 5 or more years of training/educational experience
  • 1 or more years experience with (please use the apply button below)

    Educational Background Required:
    BA in English, Communications, Marketing, or Business or other related field or equivalent work experience.

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